Privacy Policy

Account details such as name, email, phone number, and password when you register.

Order and booking information including delivery addresses, payment method, products purchased, stringing preferences, and coaching requests.

Communications you send us via contact forms, WhatsApp, email, or support channels.

Technical data such as browser type, device information, and cookies used to keep you signed in and improve site performance.

To process orders, restring bookings, coaching requests, and customer support.

To send order updates, booking confirmations, and service notifications by email or WhatsApp.

To improve our products, services, and website experience.

To comply with legal obligations and prevent fraud.

We share data with payment partners (e.g. Razorpay) to process transactions securely.

We share delivery details with courier partners when you choose home delivery.

We do not sell your personal information to third parties for marketing purposes.

We retain account and transaction records as required for business, tax, and legal purposes.

We use industry-standard security measures including encrypted connections and access controls.

You may request access, correction, or deletion of your personal data by contacting us.

You may opt out of marketing messages at any time.

You may close your account by contacting customer support.